TERMS AND CONDITIONS

EFFECTIVE DATE/LAST AMENDMENTS: 30th of march, 2024

1. INTRODUCTION

1.1. By using the Roll+ application, you accept the application of these General Terms and Conditions, which also include the Privacy Policy (collectively, the “General Terms and Conditions”). These General Terms and Conditions apply to every use of Roll+ services. Please read these General Terms and Conditions carefully before using the Roll+ platform. If you do not accept these General Terms and Conditions, you will not be able to use the Roll+ application or Roll+ vehicles.

1.2. These General Terms and Conditions may change from time to time. The latest version of these General Terms and Conditions is available at any time in your Roll+ application.

1.3. These General Terms and Conditions constitute a contract between us, IDDI d.o.o., Hrgovići 109 C, 10000 Zagreb, Republic of Croatia and you as a user of our platform. Please keep in mind that, in addition to these General Business Conditions, the business conditions of our Roll+ partner, which are available at the following link, apply to the use of Roll+ vehicles: https://iddi.hr/partnertcpp/. By accepting these General Terms and Conditions, it is assumed that you have familiarized yourself with and accept the terms and conditions of our Roll+ partner.

1.4. These General Terms and Conditions, together with our Privacy Policy, and any other terms relating to the Roll+ App and its associated vehicles, form a legally binding agreement (the “Agreement”). The Privacy Policy describes how we collect and use personal information in connection with the Roll+ Services. You can find the current version of our Privacy Policy below these General Terms and Conditions.

1.5. In order to use the functions offered by Roll+, you must be online and create your Roll+ account. By opening your account and using the Roll+ platform vehicle and the Roll+ application, you confirm and accept that you have read, understood and accepted all provisions of these General Terms and Conditions, including our Privacy Policy, as well as the terms and conditions of our Roll+ partner, which are available at the following link: https://iddi.hr/partnertcpp/.

1.6. Please note that all IDDI partners, including but not limited to Roll+ partners as defined in Article 2 of these General Terms and Conditions, (may require acceptance of their own terms and conditions for ordering and using their services (which may include certain disclaimers and limitations of liability).

2. DEFINITIONS

2.1. “We”, “us” or “our” refers to IDDI d.o.o., creator and holder of intellectual property rights over the Roll+ application and RollBox box. We are a limited liability company established under the laws of the Republic of Croatia, with headquarters at Hrgovići 109 C, 10000 Zagreb, Croatia.

2.2. “Roll+ vehicle” means any vehicle owned by a Roll+ partner, in which a RollBox box is integrated, or which is connected to the Roll+ application/platform. A “Roll+ filling station” is any location, i.e. a system for charging Roll+ vehicles, owned by a Roll+ partner, which is connected to the Roll+ application/platform.

2.3. “RollBox box” is an object that is implemented in a vehicle of any type (the vehicle may or may not be owned by IDDI), and through which that vehicle becomes part of the Roll+ platform, i.e. visible in the Roll+ application.

2.4. “Roll+ application” refers to the Roll+ application for mobile devices, tablets and other smart devices, application programming interfaces (collectively, “Roll+ application”), website and technology platform (collectively “IDDI Web”) through which we enable you to access Roll+ services, maintain and/or we lead them.

2.5. “Roll+ Services” means the various functions or services that you can use, request, use, order, buy, pay or consume through the Roll+ App, and mainly refers to the use of Roll+ vehicles.

2.6. “User” or “You” means the owner of the account in the Roll+ application.

2.7. “Roll+ partner” means a third party, different from IDDI (company, camp or hotel, etc.) on whose territory Roll+ vehicles can be used and where Roll+ filling stations are located. A Roll+ partner is a company that owns Roll+ vehicles and makes them available to you. To familiarize yourself with the business conditions of Roll+ partners, visit the following page: https://iddi.hr/partnertcpp/. The Roll+ partner that provides the location does not always have to be the same Roll+ partner that, as the owner of the Roll+ vehicle, makes it available for use.

2.8. “General Terms and Conditions” means the version of the General Terms and Conditions that is in effect at a certain time. These General Terms and Conditions regulate your use of the Roll+ application, that is, the connection of a specific Roll+ vehicle with your Roll+ account. In addition to these General Terms and Conditions, you should familiarize yourself with the terms and conditions of Roll+ partners, available at the following link: https://iddi.hr/partnertcpp/. These business conditions regulate in detail your use of Roll+ vehicles and the responsibility of Roll+ partners for any damage caused by the use of their vehicles.

2.9. “Intellectual property rights” means copyright and related rights (including database and catalog rights and rights to photographs), patents, user models, design rights, trademarks, trade names, trade secrets, know-how and any other form of registered or unregistered intellectual property rights.

3. ACCESS AND USE OF ROLL+ SERVICES

3.1. You must be at least 18 years old to create a Roll+ account. Once you create a Roll+ account, we assume you are 18 years of age or older.

3.2. You cannot use Roll+ vehicles without installing the Roll+ app on your mobile device. After installing the Roll+ app on your mobile device, you can connect and unlock available Roll+ vehicles.

3.3. Roll+ vehicles can be unlocked in one of the following two ways: by scanning the QR code or the Roll+ serial number. If you have problems unlocking your Roll+ vehicle, please let us know and send us a message via the Roll+ app.

3.4. Once you rent a Roll+ vehicle, your ride begins!

3.5. If you leave the Roll+ vehicle, we will charge you the fine specified in Article 7 of these General Terms and Conditions. We assume that you have left the Roll+ vehicle if, after 12 hours of use, the Roll+ vehicle has not returned to the locking location, i.e. the end of the trip, and your Roll+ account is the last one connected to a particular Roll+ vehicle.

4. USE OF ROLL+ VEHICLES

4.1. From the moment the Roll+ application registers that you have unlocked the Roll+ vehicle, you are solely responsible for driving/operating/using the Roll+ vehicle in any way, including, but not limited to, passive use of the Roll+ vehicle.

4.2. We care about your safety. For this reason, we have limited the speed of Roll+ vehicles to 25 kilometers per hour and prescribed the following rules to be followed when using Roll+ vehicles:

• Before unlocking the Roll+ vehicle, you must check whether the Roll+ vehicle is correct, and if it is not, you should report the vehicle malfunction on the Roll+ application screen. If everything is fine, you should press OK on the screen of the Roll+ application. When checking, you should check: wheels and tires, mobile device holder throttle, brakes, lights, wires and cables and chassis damage.
• It is forbidden to drive on stairs, on ice, snow, terrain covered with water, over holes or stones, over sharp objects. Hitting curbs and leaving Roll+ vehicles closer than 5 meters from water surfaces is prohibited.
• Only one person can drive a Roll+ vehicle at the same time. It is not allowed to ride without hands, to ride in a crouching position, to stand on one leg on a Roll+ vehicle, to stand on the fender, to stand on the front fork, to try to ride on the rear wheel, to enter a corner at excessive speed, to lock the wheels when braking.
• Overturning, throwing or hitting the Roll+ vehicle, as well as colliding with objects or other vehicles, scratching and destroying, or intentionally damaging the Roll+ vehicle in any way is prohibited.
• At all times, you must pay attention to the state of the battery and the remaining range in order to safely reach the place marked for locking the Roll+ vehicle, i.e. the place to end your ride. It is your responsibility to return the Roll+ vehicle to the locking location, i.e. the place to end your ride. We do not assume any responsibility in this process, nor do we bear any costs arising from returning the Roll+ vehicle after the battery is discharged.

4.3. Please note that we will hold you responsible for any damage, injury, accident or breakage related to a Roll+ vehicle, as long as your Roll+ account is linked to a particular Roll+ vehicle. You, as well as your children, use the Roll+ vehicle at your own risk, because you have approved the ride as their parent or legal guardian.

4.4. Reporting a violation. If you believe that another person is violating these rules, please feel free to contact us by sending an email to info@iddi-future.com

5. PAYMENT AND PRICES

5.1. Each payment for Roll+ services will be made through the Roll+ application via your bank card/Google/Apple pay/PayPal platform, depending on which payment method you have chosen. This applies to payment on any basis, including payment of fines.

5.2. Once you add or select your credit or debit card to pay for billable Roll+ services, there is a possibility that we will temporarily withdraw a small amount (approximately €40.00) from your card and return it within 48 hours, in order to verify the validity of your credit or debit card.

5.3. We will send you an invoice for paid Roll+ services immediately after charging your credit or debit card, and the email address you sent us. An overview of your transactions will be available under your user account in the Roll+ application. You are required to provide a correct email address, otherwise you are solely responsible for not receiving the invoice. For more information about the processing of your personal data in the payment process, see our Privacy Policy.

5.4. All prices of Roll+ services in the Roll+ application are shown with included fees and taxes that have to be applied in accordance with the applicable legislation. These taxes and fees are subject to change, so the final price of Roll+ services may change over time.

The price list is listed in the terms of use of our partners at the following link: https://iddi.hr/partnertcpp/

5.5. Sometimes lower prices (cheaper tariffs) are available in the Roll+ app. These available tariffs may contain special restrictions and conditions, such as a predetermined period of use. Please check the relevant terms and details of the Roll+ service in detail regarding such terms before using a Roll+ vehicle.

5.6. We hope you will be satisfied using Roll+ services. For any complaints, objections or problems related to payment, please feel free to contact us via www.iddi.hr or by e-mail at info@iddi-future.com.

6. DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNIFICATION

DISCLAIMER OF LIABILITY

6.1.  We do not make any representations, warranties or guarantees regarding the safety, reliability, timeliness, quality, suitability or availability of our Roll+ vehicles, nor Roll+ partners nor any other service providers/product sellers that you have learned about through the Roll+ application. The same applies to any other Roll+ service requested using the Roll+ application. Additionally, We make no representations, warranties or guarantees that use of the Roll+ Services will be uninterrupted or error-free.

6.2. Although we will professionally and carefully manage the Roll+ services offered by the Roll+ app, including the use of Roll+ vehicles, we do not represent and cannot guarantee that any information related to the Roll+ services is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any temporary and/or partial failure, repair, upgrade or maintenance of the Roll+ App or otherwise), inaccurate, misleading or untrue information or failure to provide information. Any third-party service provider, including a Roll+ partner, that you learn about and whose services/products you request/purchase through the Roll+ application, remains responsible for the accuracy, completeness and correctness of the information displayed in the Roll+ application in connection with it (including tariffs/fees/prices , policies and terms and availability) displayed in the Roll+ application. The Roll+ App does not represent and should not be considered a recommendation or endorsement of the quality, level of service, qualification or rating of any third party service provider, including a Roll+ partner (or its employees, vehicles, products or services) available, unless expressly indicated or stated otherwise.

6.3. You agree that the entire risk arising from your use of the Roll+ Services and any service or product requested in connection therewith remains solely with you, to the fullest extent permitted by applicable law. For our part, we have ensured all conditions so that users feel as safe as possible when accessing and using Roll+ vehicles. Before accepting these General Terms and Conditions, familiarize yourself with the terms and conditions of our Roll+ partner at the following link: https://iddi.hr/partnertcpp/, or on the Roll+ partner’s website. A Roll+ partner is our partner who owns a Roll+ vehicle and is responsible for all damages and other accidents that may occur while driving your Roll+ vehicle. In the partnership between Roll+ partners and IDDI, IDDI acts as the holder of intellectual property rights over the Roll+ application and the RollBox box. IDDI has implemented the Roll+ system in vehicles owned by Roll+ partners and is responsible for the functioning of the Roll+ platform. The Roll+ partner provides the location and is responsible for damages caused by the use of its vehicles. In any case, we respond to you exclusively in the manner and under the conditions provided for in these General Terms and Conditions and mandatory provisions of the applicable legislation. We are not responsible for the actions of Roll+ partners.

6.4. Although we will do our best to ensure constant, uninterrupted use of the Roll+ Services, we cannot guarantee this. We accept no liability for any interruption or delay.

6.5. We are not a party to the contract, nor are we involved or interested, i.e. we do not make any representations or warranties and do not assume responsibility in connection with any communications, transactions, interactions, disputes or any relations between You and any other users/Roll+ partners/third parties at all.

DISCLAIMER OF LIMITATION

6.6. We will not be liable for any indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage related to any use of the Roll+ Services, or damages in any other way arising out of the use of the Roll+ Services , regardless of our negligence (whether active, affirmative, exclusive or consequential), even if we have been advised of the possibility of such damages, all to the extent permitted by applicable law.

6.7. We will not be responsible for any damages, liability or losses arising from your use or evaluation of Roll+ vehicles or your inability to access or use the Roll+ services; or any transaction or relationship between you and any third party, including a Roll+ Partner, relating to Roll+ Vehicles, even if we have been advised of the possibility of such damages.

6.8. Since the Roll+ application is only a tool for connecting your mobile device to Roll+ vehicles, in the event that you have a dispute with one or more users of Roll+ vehicles or third-party providers of Roll+ services, including Roll+ partners, to the fullest extent permitted by applicable law, you indemnify us ( and our officers, directors, members, employees, agents and affiliates) from claims, demands and damages (creative, tangible intangible and any other) of every kind and nature, known and unknown, suspected and unsuspected, discovered and undiscovered, which arising out of or in any way connected with such disputes.

6.9. We shall not be liable for any delay or failure of performance arising from causes beyond our reasonable control, particularly in relation to Roll+ services provided by third party service providers, including Roll+ partners.

6.10. In the event that you will use the Roll+ vehicle through the Roll+ application, you will unlock the Roll+ vehicle through the Roll+ application and start using the Roll+ vehicle at your own risk, respecting the above rules of use. You agree that we have no liability to you in connection with driving and driving, except as expressly stated in these General Terms and Conditions.

6.11. The limitations and disclaimers in this article do not limit liability or alter your rights as a consumer, which cannot be excluded under applicable law. Because some states or jurisdictions do not allow the exclusion or limitation of liability for certain types of damages, in such states or jurisdictions our liability will be limited to the extent permitted by law. This provision shall not affect our choice of law set out below.

 INDEMNITY

6.12. You agree to indemnify and hold us and our subsidiaries, affiliates, directors, employees and agents harmless from any claims, demands, losses, liabilities and expenses (including attorneys’ fees) arising out of or in connection with: ( i) Your use of Roll+ vehicles and services through your Account, (ii) Your violation of any provision of these General Terms and Conditions or related policies or guidelines, (iii) Our use of the content of mutual communication or (iv) Your violation of the rights of any other Roll+ user application, Roll+ partner or any other Roll+ service provider.

7. INTELLECTUAL PROPERTY RIGHTS

7.1. All intellectual property rights related to RollBox or Roll+ application or related documentation and all its parts and copies remain the exclusive property of IDDI d.o.o. and/or our subcontractors/licensors.

7.2. These terms do not grant you any intellectual property rights related to RollBox or the Roll+ application, and all rights not expressly granted here are retained by us, IDDI d.o.o. and our subcontractors/licensors. You may not reconstruct any part of the RollBox (that is, reproduce the RollBox or individual parts after a detailed examination of their construction or composition) or the Roll+ application.

8. DURATION AND TERMINATION OF THE AGREEMENT

8.1. These General Terms and Conditions are valid as a binding contract between us, IDDI d.o.o. and you, the user, until further notice, i.e. until your account is deactivated/closed.

8.2. You can stop using the Roll+ services and delete your account at any time in Roll+ app or through contacting us directly at info@iddi-future.com. We will close your account at your request. There are some data that we will process even after your Roll+ account is deactivated/closed. For more detailed information, see our Privacy Policy.

8.3. We may terminate the provision of Roll+ services permanently or temporarily at any time, at our sole discretion, without assigning any reason or prior notice thereof.

9. GOVERNING LAW AND DISPUTE RESOLUTION

9.1. These General Terms and Conditions are regulated and interpreted in accordance with the laws of the Republic of Croatia.

9.2. If you are a consumer in the European Union, please note that you cannot be deprived of the rights granted to you by mandatory consumer protection laws in your country of residence.

9.3. Disputes arising from these General Terms and Conditions will be resolved by the competent court in Zagreb. However, a consumer residing in the European Union can always initiate proceedings before the competent court of his residence.

9.4. If you are a user resident in the European Union, you and IDDI may also use the ODR (Online Dispute Resolution) platform operated by the European Commission for dispute resolution. You can find this platform at the link https://ec.europa.eu/consumers/odr/main/?event=main.trader.register.

10. AMENDMENTS

10.1. We reserve the right to change these General Terms and Conditions or any policy or guidelines of the Roll+ Services, at any time and at our sole discretion. If we make changes to these General Terms and Conditions, we will notify you of such changes and indicate the date of the last change at the top of these General Terms and Conditions.

10.2. We will publish the general terms and conditions of business with amendments on www.iddi.hr and in the Roll+ application, and we will inform you about this in a timely manner and in advance. Changes will take effect 15 days after notification. If you agree to the changes, you must accept the General Terms and Conditions as amended. However, if you do not agree with them, you will no longer be able to use the Roll+ application until you accept the General Terms and Conditions as amended.

11. OTHER PROVISIONS

11.1. You cannot assign the rights and obligations arising from these General Terms and Conditions. We may assign these General Terms and Conditions or the rights and obligations arising from these General Terms and Conditions to a subsidiary or affiliated company without your consent; to the acquirer of our capital, business, property or economic entity; or our legal successor.

11.2. Any assignment in violation of this Article will be null and void. No joint venture, partnership, employment or agency relationship exists between you and us as a result of accepting these General Business Terms or using the Roll+ Services.

11.3. Our failure to enforce any right or provision of these General Terms and Conditions will not constitute a waiver of that right or provision, unless we acknowledge and agree to it in writing.

11.4. If any provision of these General Terms and Conditions is deemed to be invalid or unenforceable, such provision shall not affect the other provisions, which shall be enforced to the fullest extent possible according to the applicable law.

11.5. In case of any complaints or problems, please contact us through your Roll+ account or by email at the following address: info@iddi-future.com

 

PRIVACY POLICY

LAST MODIFIED: 30th of march,2024.

Who are we?

We at IDDI d.o.o. provide a vehicle rental service through a mobile application. Our vehicles make traveling easier and sightseeing more fun. While using our electric vehicles, we take care of your safety, but also your privacy. You have placed your trust in us by using Roll+ and we appreciate that trust. This means that we are committed to protecting and preserving all the personal data you give us. We act in the interest of our users and want to be transparent in the processing of your personal data.

This Privacy Policy explains what personal data we collect, how we use it and what your rights are if you want to change the way we process your personal data. If you have any questions regarding the processing of your personal data, you can contact us via info@iddi-future.com

If you care about your privacy, read this Privacy Policy and you will know exactly how we process your personal data. If we change the Privacy Policy in a way that affects you (for example, if we want to process your personal data for purposes other than those initially stated in the latest version of the Privacy Policy), we will notify you of such changes before such new activities begin. We will always indicate the date the Privacy Policy was last modified at the top of our Privacy Policy.

What kind of personal data do we collect?

YOU CANNOT USE OUR ROLL+ APP OR OUR WEBSITE WITHOUT COLLECTING YOUR PERSONAL INFORMATION.

Basic account data

When you register for the first time in the Roll+ application, we will ask you for basic information: your first name, last name, email address and mobile phone number. This is the basic information we need to become a Roll+ user (your email address and mobile number). Please note that you must be at least 18 years old to open a Roll+ account, and if you open a Roll+ account we automatically assume that you meet this requirement. If you want to use our services, you need to share your email address with us, as we will use it to send you invoices for your rides.

Once you become a member of Roll+, you will be able to manage your personal information. All information you enter in the Roll+ application will be securely stored as your account information..

Usage data

In order to enable you to use our services, we will need to process the following personal data:

Information about your bank card. Your debit and credit card details, including card number, expiry date and CVC (the last three digits of the number on the back of the card) are required to pay for subscriptions or services you use through the Roll+ app.

While you use Roll+, we will process your location data.

In order to ensure user safety and compliance with our General Terms and Conditions, we will also keep records of your applications, i.e. messages within the Roll+ application. We will store and process these applications/messages only when they contain information important to us in order to be able to fulfill our contractual obligations, legal obligations and comply with law enforcement requests or pursue our legitimate interest.

If you allow us to do so, we will collect data such as your contact lists or friend lists from Facebook or similar data from other social networks in order to make it easier for you to invite others to use Roll+ vehicles.

When you visit our website, we also collect certain information so that we can improve our services. This includes your IP address, the date and time you accessed our services, the hardware, software or Internet browser you use, and information about your computer’s operating system, such as application versions and your language settings. We also collect information about clicks and data about which pages were shown to you.

If you use a mobile device, we collect information that identifies your mobile device, device-specific settings and characteristics, application crashes, and other system activities.

When do we collect personal data

We collect the data you provide us in the following situations:

• fill in your personal data in the Roll+ application;
• you register to use the Roll+ application;
• unlock Roll+ vehicles;
• actively use Roll+ vehicles;
• invite a friend to join the Roll+ application;
• report a problem/send a message within the Roll+ application;
• visit our website or use our application;
• you contact us for other reasons.

Why do we use and collect your personal data?

In order to collect and process your personal data, we must have a valid legal basis. Our legal basis for processing your data will be one of the following:

• Contract. We provide you with services via the Roll+ application based on and in accordance with our General Terms and Conditions. Our General Terms and Conditions are a contract concluded between you and IDDI. In order to keep you as our user and provide you with our services, as agreed in the General Terms and Conditions, we need certain personal data without which we are unable to provide you with our services.
• Legal obligations. In some cases, we are required by law to collect and store your personal data in order to comply with legal obligations and law enforcement requirements (for example, for accounting purposes).
• Legitimate interest. We will rely on this legal basis only when we have a justified reason for collecting and using your personal data. We will always compare this reason with your right to privacy before starting the processing itself, to which it must be proportional, i.e. in balance (for example to improve our services and protect our Roll+ vehicles).
• Your consent. We will base the processing on this basis only when you have expressly consented to us collecting your data. You can give your consent simply by checking a certain box in the Roll+ application. We will base the processing of your personal data on this legal basis only in certain situations, when it is prescribed by the applicable law.
• Vital interest. We will base the processing when it is necessary to protect your vital interests or the vital interests of another person. We will base the processing of your personal data on this legal basis only in extreme, rare cases.
• Public interest. We will not normally base the processing of your personal data on this legal basis. However, we cannot foresee all future situations that may be extraordinary and require processing based on this legal basis. For this reason, we wanted to let you know about the possibility of processing personal data based on this legal basis.

If you want to object to certain processing, but cannot opt out of that processing yourself (for example, in your Roll+ account settings), please contact info@iddi-future.com

How do we use your personal data?

We can summarize the reasons we collect and use your personal data in just 4 points:

• to be able to provide our services in the best way possible
• to be able to tell you about products and services you may be interested in
• to further improve our services
• to meet our legal obligations.

TO PROVIDE OUR SERVICES

Providing your personal data to IDDI is voluntary. However, we cannot provide you with our services without collecting and processing certain personal data. Therefore, if you want to use our services, you need to provide us with certain personal information. Please keep this in mind before accepting our General Terms and Conditions and requesting our services.

For example, you cannot unlock Roll+ vehicles if we do not collect your first name, last name, email address and mobile phone number. Whenever you log into the Roll+ application, we will use your personal data to identify you as our user.

When you are already registered as a Roll+ user, we use your personal data to fulfill our obligations arising from the General Terms and Conditions of the Roll+ application. This also applies to the payment and invoicing process. In order to carry out these processes and process the transactions you make, we need to process your personal data. For more details on payment methods, see our General Terms and Conditions.

Your personal information embedded in the problem report/message within the Roll+ app will be saved for security reasons (to prevent any malicious activity).

We also use your personal information to provide you with details about our products and services and to help us develop new products and services.

MARKETING

We are constantly developing the platform and doing everything to expand the number of products and services we offer. For this reason, we would like to inform you about our work after you become our user. If you provide us with your email address, we would like to:

• inform you about the goods and services we offer, which are similar to those you have already used or asked us about, or which we think you might be interested in;
• measure or understand the effectiveness of our advertising and provide you with advertising that will be interesting and relevant to you.

For this purpose, we may use information that you have provided to us, in particular your email address, information from your device, location information and information that we have collected from third parties. We use this information based on our legitimate interest in selling, providing and promoting our products and services. In case you do not agree with the processing of your personal data for this purpose, you can always exclude this processing of your personal data. You can do this by simply sending an email to info@iddi-future.com, and we will make sure to answer your questions and fulfill your requests.

IMPROVEMENTS OF OUR PRODUCTS AND SERVICES

Sometimes we will use your personal data, as the data of our users, to improve our products and services, as well as the products and services of third parties visible in the Roll+ application. To do this, we use your personal information to manage and improve our Roll+ app and IDDI website (including data analysis, research, troubleshooting, testing and statistical purposes). We use this data based on our legitimate interest in improving our products and services, as well as our business in general.

TO MEET OUR LEGAL OBLIGATIONS

Konačno, u određenim ćemo slučajevima možda trebati koristiti Vaše osobne podatke za regulatorne istrage i poštivanje propisa. Također možemo koristiti Vaše osobne podatke za vođenje i rješavanje pravnih, odnosno sudskih sporova i za udovoljavanje zakonskim zahtjevima nadzornih regulatornih tijela, kao i u svrhu provedbe i primjene odredaba naših Općih uvjeta poslovanja.

DO WE TRACK YOUR RIDE?

Yes, we monitor your driving and process data about your location while you are using the Roll+ vehicle. This is crucial to the provision of our services, as it allows the Roll+ app to drive you to the destination you have chosen, properly charge for the ride and ensure that the Roll+ vehicles are returned to the lock-up location. This is also important for the protection of Roll+ vehicles against theft and damage, because we know where they are at all times. In this way, we can also, if necessary, ensure the repair of the Roll+ vehicle, i.e. a safe return to the place of locking. This contributes to the safe use of our Roll+ vehicles. Tracking works as follows: every Roll+ vehicle is connected to our server. In this way, we know where each Roll+ vehicle is located and who (which Roll+ user) is using it. If the connection between the Roll+ vehicle and our server is interrupted due to technical or other difficulties, we can no longer process the location data from the Roll+ vehicle, so we will ask to process the location data via your mobile phone. In such a case, you will need to allow us to process your location data via your mobile phone, otherwise you will not be able to continue driving. Location data is stored in the Roll+ app itself and will be used in accordance with this Privacy Policy.

DO WE SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES?

In certain circumstances, we will share your personal data with third parties. We share your personal data with the following categories of third parties:

1. Roll+ partners in whose area of tourist activity Roll+ vehicles are rented: In order to provide you with our services in attractive, interesting locations, we have partnered with our Roll+ partners in whose area of tourist activity you rent Roll+ vehicles. Therefore, we may share your name, surname, email, phone number, credit card number and location with our Roll+ partner, all to ensure the safe use of Roll+ vehicles in all locations.
2. To independent service providers: Independent service providers support us in providing our services. These service providers provide support services such as:

• fraud detection and prevention services
• payment services (we use third parties to process payments or provide billing services; we may share data with relevant financial institutions if we believe it is necessary for fraud detection and prevention or if competent authorities ask us to do so)
• marketing services (we may share personal data with our marketing partners; for more information about personalized advertising and your choices, please read our cookie statement as we use cookies and similar technologies to provide our services)

All service providers must store your personal data in an appropriate manner, in accordance with applicable legislation.

Competent authorities: We provide personal data to the competent authorities to the extent that it is required by law or is absolutely necessary for the prevention, detection or prosecution of criminal offenses and fraud, or if we are obliged to do so by law. In some situations, we will need to transfer your personal data to the competent authorities in order to protect and defend our rights or interests.

Transfers of personal data as described in this Privacy Policy may include international transfers of personal data to countries whose data protection laws are not as comprehensive as those of European Union countries. According to European Union legislation, we will only transfer personal data to recipients who offer an adequate level of data protection. In these situations, as necessary, we ensure that your personal data is still protected in accordance with European standards, which includes the conclusion of the Personal Data Processing Agreement and Standard Contractual Clauses.

HOW DO WE PROCESS YOUR COMMUNICATIONS WITHIN ROLL+ APP?

The Roll+ application gives you the opportunity to let us know if:

• you have problems unlocking the Roll+ vehicle;
• you want to report illegal driving or parking;
• you have problems with the Roll+ application;
• you have any other problem you want to report.

To make it easier for you to report a problem, we’ve enabled you to send us images (for example an image of an illegally parked Roll+ vehicle), including screenshots. Please do not send us pictures in such a way that people can be recognized in the pictures (including yourself), because we are not authorized to process such pictures, i.e. such personal data. If you send us such an image, we will be obliged to delete it immediately and ask you to send us a new image that meets this requirement.

IDDI has access to the messages/problem reports you submit within the Roll+ Application and may use automated systems to review, scan and analyze such reports for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential violations; product development and improvement; Research; customer engagement, including providing information and offers we believe may be of interest to you; and customer or technical support. We reserve the right to suspend messages/submissions and the right to review messages/submissions that we, at our sole discretion, believe may contain malicious content, spam or may pose a risk to you or other users of Roll+ vehicles. All messages/submissions sent or received through the Roll+ application will be stored by IDDI for a certain period of time, in accordance with this Privacy Policy.

What security and retention procedures and terms have we put in place to safeguard your personal data?

In order to prevent unauthorized access and misuse of personal data, we have implemented certain protective and security measures. We use appropriate business systems and procedures to protect and store your personal data. We also use security procedures and technical and physical restrictions on access to and use of personal information on the servers we use. Only authorized personnel may access personal data during their work and only within the scope of their work tasks.

We secure your personal data against loss, misuse, unauthorized access, disclosure and change by applying the following measures:

• Firewalls,
• Data encryption
• Physical access control in our data centers.

We will keep your data during the entire period of retention, i.e. processing. When determining the retention period of personal data, we will take into account applicable laws and regulations, the purpose of personal data processing, your interests, recommendations of supervisory authorities and other relevant circumstances in order to determine the appropriate retention time for individual categories of personal data. When introducing any new processing of personal data, we will consider whether the proposed retention period is really necessary to achieve the specific purpose of the processing. When storing personal data, we take care that each processing is fair, proportionate and in accordance with the purpose for which personal data is collected.

We retain your personal data for as long as we deem necessary to enable you to use our services, i.e. to provide the services you have requested from us. In addition, we will keep your personal data for as long as required by applicable laws, that is, as long as it is necessary to resolve possible legal disputes, but also as long as it is necessary for the purpose of running our business, including detecting and preventing fraud or other illegal actions . We will treat all personal data that we store in accordance with this Privacy Policy.

In certain circumstances, it will be necessary to store personal data for a longer period of time in order to comply with legal and other regulations, for the purpose of proving in court or before other competent authorities, or for the operational needs of IDDI d.o.o.

Personal data that is no longer needed is deleted or destroyed in a timely manner (if permitted by applicable law).

HOW CAN YOU CONTROL THE PERSONAL DATA YOU HAVE GIVEN TO US?

We want you to be in control of the way we use your personal data. Considering that, you have the following rights:

• The right of access (you can request access to the personal data we process about you and ask us for a copy of such personal data)
• The right to rectification (you can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you but, as explained below, you may be able to make such changes yourself)
• The right to erasure (in certain situations, you can ask us to erase the personal data we hold about you),
• The right to restrict (in certain situations you can block or restrict the processing of the personal data)
• The right to object (in certain situations you can object to ways in which we use your personal data)
• The right to data portability (in certain situations, you can also ask us to send the personal data you have given us to a third party)

When we are using your personal data based on your consent, you are entitled to withdraw that consent at any time, subject to applicable law. Withdrawal of your consent does not affect validity of the data processing we carried out based on that consent before the withdrawal. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to such use of your personal data, subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate and currently correct in your Roll+ App as we will always provide you the option to add, update or remove information we have about you.

If you have any requests or complaints regarding this Privacy Policy or questions related to exercise of your rights, please contact us via info@iddi-future.com. You may also contact your local data protection authority.

HOW TO CONTACT US?

The creator of the Roll+ application, IDDI d.o.o., as the manager of personal data processing, controls the processing as described in this Privacy Policy. IDDI d.o.o. is a limited liability company, established under Croatian laws with its registered office at Hrgovići 109 C, 10000 Zagreb, Republic of Croatia. If you have any questions regarding this Privacy Policy or regarding our processing of your personal data, please contact us at info@iddi-future.com and we will respond as soon as possible.